Calvin McGrowder
United States Experience
2nd Commanding Officer; Sergeant Major
Assigned to the largest Army units, including battalions, and aviation squadrons.
Serve as the bridge between the enlisted troops, and their commanders.
Assist with logistics, drilling, and the good order, and discipline of enlisted troops.
Relaying timely, and accurate advice to commanding officers in all matters related to
enlisted troop activities.
Working alongside battalion commanders, and exercising final authority on
standards, and discipline of enlisted troops.
Vice President of Operations
Oversees internal operations, and department directors, and managers.
Helping to build strong customer relationships.
Maximizing the company's operating performance.
Helping to achieve the company's financial goals.
Leading, guiding, directing, and evaluating the work of Senior Directors, and
Managers.
Contributing to sales innovations, strategic business development, and the
profitability of the company as determined by the company's strategic goals.
Evaluating the success of the company in achieving its goals, and formulating plans
to correct any issues if the company is not achieving its goals.
Operations Management Administrative Assistant
Daily pulling of pending time adjustments.
Manage operational performance to meet Key Performance Indicator targets, and
Service Level Agreements through optimum quality, and service.
Point of Contact for all things relating to Operations Management.
Ensure proper planning, staffing, and direction of the operational functions.
Participate in client marketing calls, trainings, and updates.
Analyze various reports, and statistical data to measure production levels, and
identify root causes for underperforming areas.
Manage trackers, and reports.
Use analytics, investigation, and reasoning to quickly develop solutions for ad hoc
issues.
Assist in managing a team of supervisors, and agents.
Working alongside HR, and recruiting to provide information they need, shredding,
laminating, copying, and other duties that are given by the managers.
Quality Assurance & Compliance Administrator
To ensure that the service the project provides is fit for purpose, is consistent, and
meets both external, and internal requirements. This includes legal compliance, and
customer expectations.
Liaison with other managers, and team members throughout the project to ensure that
the process, and procedures applied to project delivery are functioning properly.
Where appropriate, advice on changes, and how to implement them, and provide
training, tools, and techniques to enable others to achieve quality standards.
Reviewing internal, and customer requirements, and making sure they are met.
Devising, and establishing project specific quality procedures, standards, and
specifications with key managers in the project team.
Production of the quality management plan, and contract quality plan for approval by
the Project Manager, and client.
Periodic reviews of compliance.
Effective implementation, review, and updating of the Quality Management Plan.
Ensuring the project specific process, procedures, and work instructions are
documented, controlled, and communicated effectively.
Reviewing, and monitoring adherence to the project specific process, procedures, and
work instructions.
Training employees on new quality procedures to ensure that they are aware of new
policies, and procedures.
Operations Supervisor
To meet contractual Key Performance Indicators on a consistent basis.
To support, and lead a team of agents on a shift coverage basis.
To create, and maintain a professional environment to keep performance, and
motivation high.
To review agents daily results, concentrating on performance, and contractual
standards.
To liaise with clients on day-to-day operational topics.
To conduct weekly one-on-one coaching sessions (averaging 30 minutes per session)
on a consistent basis with agents.
To work closely with the Head of Department/Director of Account Management to
coordinate efforts towards meeting deadlines, and clarifying priorities.
Education
Business Administration, Management, and Operations
Diploma in Supervision
Diploma in Operations Management (Ops)
Diploma in Modern Project Management
Diploma in Hospitality and Tourism Management
Diploma in Events Management
Diploma in Quality Management
Diploma in Modern Human Resource Management
