• Primary role is taking inbound and making outbound calls throughout the day routing them appropriately to be handled by the care teams (Calls made through CISCO System)
• Have the ability to work with minimal supervision, able to think critically, and using decisive judgment
• Manages and prioritizes multiple assignments simultaneously and effectively such as, acting as a liaison between internal and external customers by greeting customers, answer and triage phone call for patients as well as the doctors, nurse, etc
• Administers calendar and schedules management.
• Composes and prepares a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required.
• Provides coverage of other areas such as front end, point of service and registration.
• Coordinates management functions and assists in special projects.
• Organize and schedule meetings, appointments, as well as office appts for patients (virtual and in person)
• Maintain contact lists
• Produce and distribute correspondence memos, letters, faxes and forms
• Develop and maintain a filing system
• Book travel arrangements
• Submit and reconcile expense reports (Reimbursements for docs such as travel, license etc.)
• Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
• Write letters and emails on behalf of other office staff
• Book conference calls, rooms, taxis, couriers, hotels, flights, etc.
• Experience with Epic, Concur, Qgenda, ARMS, MyPractice Registration, Scheduling, Onbase & Point of Service Registration
o Appointment Scheduling, Demographic & Insurance Verification

• Serves as initial representatives of the residential community, the department, and Eastern Michigan University.
• Possess superior organizational and leadership skills; am familiar with community and campus resources.
• Sensitive to and adhere to the regulations regarding confidentiality.
• Always visible, available, and approachable to residents and model appropriate behavior at all times.
• Complete assigned paperwork and administrative tasks.

• Prepares and delivers food trays to hospital patients
• Stocks patient floor, recording items stocked.
• Assists in preparation of patient food items.
• Prepares and delivers late meal trays as requested.
• Operates food and nutrition department computer system (DFM) to print reports, tallies, etc, as needed
• Is familiar with special diets and food selections appropriate to those diets.
• Interacts with patients and other employees in a pleasant and helpful manner

• Handled incoming calls and other communications.
• Managing filing system.
• Recording information as needed.
• Greeting clients and visitors as needed.
• Updated paperwork, maintained documents and word processing.
• Helping organize and maintain office common areas.
• Performing general office clerk duties and errands.