Hi. My Name is Isabella Francis. I have 4+ years experience in the customer service field. I am 22 years of age currently pursing a Bachelors Degree in Production & Operations Management. I have acquired multiple certifications such as Call Center Management (2022), Team Leader Management (2022), Customer Service & Soft Skill Training (2021) and Business Studies (2019). I am very passionate in building strong customer relations as well as driving customer loyalty. I’m also well-grounded in customer relations, support member, chats/emails and live call communication ( both oral & written) skills. I am totally eager to contribute to team success through hard work, attention to detail and excellent organizational skills. As well as displaying a clear understanding and knowledge and excellent reputation for resolving problems and improving customer satisfaction in the business. I strongly believe that I would be a great fit for any role chosen or selected to do.