Leading my team to achieve the best results.
Handling communication with the client and discuss business strategies
to constantly improve the customers experience. Monitoring my team performance and providing coaching sessions and
feedbacks to constantly improve and develop.
Bell BBM (Bell Business Markets), handling high priority tasks and
coordinating with different departments in Bell Canada to achieve SLA for
Enterprise clients.

Handling customers requests and complaints from Emirates Airlines
passengers, from lost luggage to ticket inquires, issuing tickets quoting
fares and all related duties.