freelancer
Email Verified Krishna Sastry
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Member since September 13, 2022
Profile health 80%

Possess 15+ Years’ experience primarily around Core Quality, Business Excellence in ITES & SaaS based organizations

  • $10.00 - $25.00 / hr
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My core competencies are around :

Customer Success

Customer Experience 

Customer Service

Agile Project Management

Business Intelligence

Customer Satisfaction

Agile Transformation

Business Excellence

Business Strategy

GTM Strategy

I am quite proficient in MS Office (Excel, Word, ppt) and I am very meticulous in meeting agreed milestones with high First Pass yield.

Typical jobs I can readily support are :

  1. Market Research & Data Collection
  2. Image to Text Data Entry
  3. Online Form Filling Data Entry
  4. Video to Text Data Convert
  5. pdf to excel / word conversions
  6. Language Translation jobs

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Cancelled Projects

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Ongoing Services

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Cancelled Services

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Total Earnings

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Experience

Senior Solution Leader

  •  Brane Enterprises Pvt Ltd
  •  Jul 2020 - Aug 2022

Solution Architect / Industry Specialist / Domain Leader for Customer Success, Customer Experience, Customer Service as a Solution

Business Process Director

  •  Cyient Limited
  •  Mar 2005 - Jun 2020

Global Business Excellence Leader & Group Head for multiple Business Units: Aerospace & Defense Business Unit, Rail Transportation BU, Industrial Energy & Natural resources BU, Semiconductor IoT & Analytics BU, MedTech & Healthcare BU, Automotive & Manufacturing Sector

Key functional Objective is AGILE Transformation with key work groups viz., Business Excellence, Business Analytics, Delivery Excellence, Enterprise Risk Management, Program management Office, Workforce Management, RPA (Robotic Process Automation)

Education

Bachelor's Degree in Mechanical Engineering

  •  Nagarjuna University
  •  Nov 1988 - Oct 1992

GPA 6.5

Post Graduate Program in Business Analytics & Business Intelligence

  •  Great Lakes Institute of Management
  •  Jun 2018 - Aug 2019

GPA 8.7 Program designed in academic collaboration with Stuart School of Management Illinois