Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or
complaints about products, policies, or shipping methods.
Coach client representatives in effective communication with the public or with employees.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders,
cancel accounts, or obtain details of complaints.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future
problems.