◦ Coordinating the day-to-day management of the
Amplify Online Customer Experience Plan
◦ Administrating the launch and ongoing maintenance of new online programs
◦ Managing documentation and communication to stakeholders and markets
◦ Maintaining and revising processes for market-level metrics
◦ Designing and implementing workflow processes, increasing work efficiency across 40+ Team members
◦ Contacting stakeholder groups on partner eligibility and implementing business records
◦ Collaborating with the Digital Content Strategy team on partner website content audit process
◦ Consolidating and expanding data quality processes to ensure the accuracy of the data provided to the business for
online audit results
◦ Collaborating with the local Partner Digital Business Development managers in the monthly data validation and
analysis of the online audit
◦ Managing tasks across teams with multiple stakeholders
◦ Planning and prioritizing deadlines
◦ Communicating and interacting effectively with both technical and non-technical team members
◦ Assessing KPI Performance and testing prospective scenarios