CORE COMPETENCIES: 

• Values integrity, loyalty, and excellence.
•  Supports leaders, team management, and advocates camaraderie.
• Proficient in online navigating and software functions such as MS. Office and Virtual Assistant Tools.
• Handles training and development, process improvements, and adheres to regulatory compliance.
• Passionate about arts, music, and instruments. 
• Songwriting, Book writing, research and Vlogging.

WORK EXPERIENCES:

• IQor Philippines – ( November 26, 2020 – July 29, 2021) Senior Agent -TMobile Expert for Business.
•  Telus International Philippines (November 22, 2018 – September 6, 2019)

Customer Service Representative 

•  Insuraprime Inc. (July 18, 2016 – May 25, 2018) 

Personal Secretary to the COO/Operations Manager

Audit, Claim & Inspection Staff

Customer Service Representative llI

Event Host

Mainline Receptionist

Telesales Marketing Agent

Art Department Staff

Accent Development Staff

•  Convergys Alabang ( June 2,2015 -June 6,2016)

 Inbound Telesales Agent for Sprint

Billing Account Representative for DirecTV

•  Wise Kids School of Muntinlupa (September 2005- June 2014)

•  ICT  Facilitator  with CAL Programs ( Computer Assisted Learning)
•  Technical Teaching Officer I  (Basic Mandarin and Computer)
•  Music and Guitar Tutorials (2006-2009)

AWARDS RECEIVED:

• Excellence Award –  Telus International May 2019

• Excellent Rockstar / Rookie Award – Telus International January 2019

• CSR Agent of the Quarter – InsuraPrime December 2017

• Best Employee of the Month – InsuraPrime June 2017

• Excellent Quality Award of the Quarter – InsuraPrime May 2017

• Manager’s Choice Award of the Quarter – InsuraPrime May 2017 
• Best in Accent – September 2016 and May 2017
• Perfect Attendance – November 2016
• QA Award for Sprint Agent – Convergys, 2015

 TRAINING AND SEMINARS:

• National Achievers Congress 2019  with Matthew Hussey & Sandy Jadeja  – October 2019

• Millionaire Mind Intensive by T Harv. Ecker – August 31, 2018 at SMX Convention Center.

• National Achievers Congress with Gary Vaynerchuck & Peng Joon – July 15,2018

SMX Convention Center.

Customer Service Training – Joseph Orbeta, Business Coach Inc.  August 19, 2017