hesham ali haron
United Emirates Experience
customer service manager
Improve the service center by 90% using the right employer with the right script & recording complaints.
Change after-sale service strategy from repair the defect products to CRM strategy by
1. design department manual (Organizational Chart – job description, responsibilities & expertise required of the crew)
2. Labor selection
3. Design the recording of input defect product status system (using Excel sheets) & use data analysis to get CRM charts & reports
4. Put the future plan of the department to increase the service center from one central center to 28 agents & 5 sub-centers all over EGYPT
Collaborate with the marketing manager to choose the new products by testing them & giving a feedback
COE & FOUNDER, ABDELRAHMAN
SERVICE AGENT OF MANY HOME APPLICANCIES (TOSHIBA – Samsung – Beko – UNIONAIRE – Braun – Caira – GOLDI)
LEAD REPAIR TEAM TO ACHIEVE SERVICE ORDERS AT PROBER TIME & effective
EXECUTIVE DIRECTOR
Increase the productivity by 75% by redesigning production lines
Increase the efficiency by 50% by the design of labor training plans
Put the labor relocation system to increase productivity & efficiency
Design bones & promotion system.
JR, SR, MID-DIRECTOR
QA
Deign environmental tests of military's products
Design annual internal audit plan
Report of annual audit results to the management representative
COMPANY TEAM MEMBER OF EXTERNAL AUDITS
Lead corrective/preventive actions teams
QC :
Train new engineers and students during summer training on manual and automated test systems
Establishing the first maintenance center to maintain the civil factory products and setting up work regulations.
Establish m/c electronic PCB repair center (training labor, equipped and repair protocols)
Designing the first Egyptian test jig for the Korean In-circuit tester
Execute tests for military and civil products
R&D:
Lead the design team of the national project, which is designing a control system for railway signals for individual lines.
design alarm system for coast – guard
Education
post graduate missiles guidance diploma
Automatic control diploma.
Grade : good
BSc of electronics & communications engineering
Grade : good
